Data Privacy Policy

Last Updated: 13 September 2026

At AirconCare.my, we respect your privacy and are committed to protecting your personal information in accordance with the Personal Data Protection Act 2010 (Act 709) and applicable Malaysian laws.

This Data Privacy Policy explains how we collect, use, retain and protect personal information that you provide when using our website, contacting us, requesting a quotation, or engaging our air-conditioning services.

INFORMATION WE COLLECT

When you interact with AirconCare.my, including when you submit an enquiry, fill out a form, request a quotation or contact us, we may collect personal information such as:

• First and last name
• Address or service location
• Email address
• Phone number
• Service and appointment details
• Information provided in your enquiries or communications
• Other relevant information required to process your request

We only collect information that is reasonably necessary to respond to your enquiry and provide our services.

HOW WE USE YOUR INFORMATION

The information we collect may be used for the following purposes:

• To process and respond to your enquiries and service requests
• To arrange appointments and coordinate our services
• To provide quotations and invoices
• To communicate service updates and confirmations
• To provide customer support
• To improve our services and website experience
• To send promotions, newsletters and other marketing communications where permitted
• To maintain records of communications and transactions
• To comply with applicable legal and regulatory requirements

Information submitted through our website may be directed to the appropriate department or authorised personnel for the purpose of processing your request.

Emails and other communications received from you may be retained together with our responses to help us manage enquiries, provide customer support and evaluate our service effectiveness.

COOKIES

Our website may use cookies and similar technologies to improve your browsing experience and help us understand how visitors use our website.

Cookies may be used to:

• Identify your browser or device during your visit
• Remember certain preferences
• Analyse website usage and traffic
• Improve website performance and functionality
• Enhance your overall user experience

Some cookies may be temporary and may expire when you close your browser. You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain website functions.

LOG INFORMATION

When you access the AirconCare.my website, our servers may automatically collect certain technical information, including:

• Web requests
• IP address
• Browser type and language
• Date and time of your visit
• Device or operating system information
• Cookies and similar identifiers
• Pages or resources accessed

This information may be used to maintain website security, analyse website performance, understand visitor behaviour and improve our website and services.

PERSONAL DATA PROVIDED VOLUNTARILY

AirconCare.my does not intentionally collect personal information from you unless you voluntarily provide it, for example by:

• Submitting an online form
• Requesting a quotation
• Making a service booking
• Sending us an email
• Contacting us by phone or other communication channels

Please ensure that any personal information you provide is accurate and up to date.

YOUR CONSENT

By voluntarily submitting your personal information to AirconCare.my, you acknowledge that you have read this Privacy Policy and consent to the collection, use and disclosure of your information for the purposes described in this policy, subject to applicable Malaysian data protection laws.

If you do not wish to provide your personal information, you may choose not to submit it through our website. However, this may prevent us from responding to your enquiry or providing certain services.

Where applicable, you may withdraw your consent or request that we stop using your information for direct marketing by contacting us using the details below.

DATA RETENTION

AirconCare.my retains personal information only for as long as reasonably necessary to:

• Provide and manage our services
• Respond to enquiries
• Maintain business and transaction records
• Meet legal and regulatory requirements
• Protect our legal rights and legitimate business interests
• Resolve disputes or complaints

When personal information is no longer required, we will take reasonable steps to securely delete, destroy or anonymise it in accordance with our internal procedures and applicable legal requirements.

PROTECTION OF YOUR INFORMATION

We take reasonable steps to protect your personal information against unauthorised access, misuse, disclosure, alteration, loss or destruction.

However, no electronic transmission or storage system can be guaranteed to be completely secure. While we take reasonable precautions, we cannot guarantee absolute security of information transmitted through the internet.

DISCLOSURE OF INFORMATION

Where reasonably necessary to provide our services or operate our business, your information may be shared with authorised employees, technicians, service partners, technology providers, professional advisers or other relevant parties.

We may also disclose personal information where required or permitted by applicable law, regulation, court order or government authority.

We do not sell your personal information to third parties.

CHANGES TO THIS POLICY

AirconCare.my reserves the right to update or modify this Data Privacy Policy from time to time.

Any changes will be published on this page, and the updated policy will become effective upon posting. We encourage you to review this page periodically to stay informed about how we protect your information.

This policy does not constitute a contractual agreement between AirconCare.my and any individual or organisation.

CONTACT US

If you have any questions, concerns or complaints regarding this Data Privacy Policy or the way we handle your personal information, please contact us:

AirconCare.my

Email: info@airconcare.my
Phone: +60109568172

We will endeavour to respond to your enquiry as soon as reasonably practicable.

AirconCare.my is committed to protecting your personal information, respecting your privacy, and handling your data responsibly in accordance with applicable Malaysian data protection laws.